Shipping policy

HUMMINGBIRD PRODUCTS


Shipping & Returns Policy
At Hummingbird, every item is thoughtfully handmade or carefully prepared with love and attention to detail. We want you to enjoy your purchase, and we're committed to making your shopping experience as smooth as possible.

Shipping


Processing Times

  • Handmade items are generally dispatched within 3–7 business days unless otherwise stated.
  • Custom or personalised orders may require additional production time. Estimated lead times will be communicated before your order is confirmed.
  • Preserves and ready-made products are usually dispatched within 2 business days.


Delivery
We currently ship throughout South Africa using trusted courier partners.

Estimated delivery times:
Major centres: 2–4 business days
Outlying areas: 3–6 business days


Delivery times are estimates and may vary due to courier delays, weather conditions or public holidays.

Once your order has been dispatched, you will receive a tracking number via email.


Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order size.


Returns & Exchanges
Because many of our products are handmade, we ask that you please choose carefully before placing your order.


Damaged, Defective or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the incorrect product, please contact us within 48 hours of delivery by emailing hummingbirdproducts.orders@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging


We will gladly arrange a replacement, repair or refund where applicable.


Personalised & Custom Orders
As each personalised or custom-made item is created specifically for you, these products cannot be returned or refunded unless they are faulty or incorrectly supplied.


Food Products
Due to health and food safety regulations, preserves, edible products and other consumables cannot be returned or exchanged unless they are damaged, defective or supplied incorrectly.


Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank may require additional processing time before the funds reflect in your account.


Consumer Protection
Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA). If a product is defective, unsafe or not fit for its intended purpose, you are entitled to the remedies provided by the CPA.


Contact Us
If you have any questions regarding shipping, returns or your order, we'd love to help.
Email: hummingbirdproducts.orders@gmail.com


Thank you for supporting a small handmade business. Every order means the world to us, and we truly appreciate your support.